Stannah

Branch Manager

UK-Norwich
3 weeks ago
Job ID
2017-1674
# of Openings
1
Category
Engineering
Closing Date
30/09/2017

Overview

The Maintenance and Repair Division of Stannah Lift Services is one of the Globally-recognised Stannah Group of Companies providing outstanding customer service in the installation, maintenance and modernisation of a wide portfolio of Stannah and other OEM access, passenger and stairlift solutions to customers across the UK.

 

We have an exciting and challenging opportunity for a suitably qualified and experienced Service Branch Manager, based in Norwich  

 

This branch holds a substantial mixed portfolio ranging across the whole of East Anglia, providing a comprehensive maintenance, repair, modernisation and new lift supply service for of all types of stairlifts, platform access products, passenger, good and service lifts plus escalator and moving walkway products, from Stannah and a wide range of other world-class OEM’s. 

 

The considerable potential for continued business growth in this region requires an energetic and experienced Lift Industry professional, who will grow the business in the face of stiff regional and national competition, by providing successful leadership to the c.40 staff in the Branch and instilling confidence in our service, to some of Stannah’s most important UK current and prospective customers.

 

Reporting to the Service Director, the Branch Manager will have accountability for every aspect of Branch performance, from its current and future profit and portfolio mix, to standards of service provided and the development and motivation of its people, as well for building and implementing a long term sustainable growth strategy for the Branch.

 

The immediate challenges will be to:

 

  • To maintain and develop the current business portfolio
  • To reach and where possible exceed, target performance levels in all areas of customer service, including profitability, productivity and quality.
  • Build on the success of the current Branch Management team in leading, supporting and developing the Branch team’s capability in sales, customer service and technical excellence.  

Suitable candidates must be able to demonstrate a successful and relevant track record in business management in the Lift Industry and be able to show where they have built or maintained a culture with the highest standards of safety and customer service. 

 

They will have proven leadership skills in a fast moving commercial environment, together with considerable commercial experience of managing contracts from prospect to execution, with considerable customer contact at a senior level. 

 

Successful candidates must be prepared to live within reasonable commuting distance of the Norwich Branch. Relocation will be considered for the right candidate.

 

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed