The role of the Field Service Manager is critical to the success of our business. In managing our field workforce, the Field Service Manager has a very significant impact on our performance.
We recognise that our Field Service Managers will contribute to our operations in many ways. Some of their activities will go beyond what is normally understood to be central to their role: these activities will reflect the local needs of the business and the interests / skills of the individual Manager. However, it is essential that the core responsibilities of the role are achieved as a minimum.
The overall purpose of the role of the Field Service Manager is:
For each of these key areas, you will ensure that you, and your team,
You will consistently demonstrate a leadership style which supports our company values as detailed in our Company Behaviour Standards.
You will develop and maintain an appropriate level of technical knowledge of the products on the maintenance portfolio. You will also ensure that your team have the necessary technical knowledge. This will require that you identify the training needs for you and your team and that you ensure that these needs are fulfilled. You will ensure the effectiveness of Personal Focus and Performance Reviews, as an aid to this.
You will review any product related information, such as PDN’s, Safety Notices, Retrofit Instructions etc. and ensure that these are communicated to your team effectively and that they are complied with.
You will be an important member of the Management Team of your Branch or Department. As such you will fully engage in the management and development of the business. To do this effectively, you will need to:
You will ensure that your team has an appropriate understanding of these issues.