Branch Administrator

Job Locations UK-Gateshead
Posted Date 1 week ago(12/03/2018 11:40)
Job ID
# of Openings
Closing Date


An opportunity has arisen for an experienced Administrator to join the team at our Gateshead Branch.


The work is varied and interesting involving all aspects of Service Branch administration, therefore the ability to pay strict attention to detail is essential.  Your previous experience of working within a busy office environment will ensure you have the skills to liaise effectively with our Engineers and provide a friendly and professional service to our customers.


Ideal candidates will be computer literate with accurate keyboard skills.  Previous experience using Microsoft Office would be useful, but not essential as training will provided as necessary.  Good communication skills, both written and verbal are important attributes.





General Administration:

  • To answer incoming calls from customers and engineers, call logging of callouts, dealing with general enquiries, general administration, liaising with engineers.

Business Development:

Contribute to and where appropriate take the lead in continuous improvement activities that are required to further develop the branch or the business

  • Contribute to the development of the branch business by:
  • Liaising with National Contracts on invoice queries.
  • Develop and maintain customer’s debt.
  • Make sure the team is aware of any customers exceeded budgets.


Ensure that the highest possible standard of customer service is maintained at all points of customer contact and in the services we are contracted to do.

  • Maintain a high standard of customer service.
  • Investigate the causes of complaints, this involves liaising with Managers and the administration team and to decide on an appropriate course of action and follow this through to a satisfactory conclusion –continuous improvements

Systems and Administration:

Application of the Company’s pricing, safety, quality, sales and other administration procedures outlined in our policy statements and QA procedures.

  • To identify Quality Work Instructions and Work methods related to my position.
  • Make sure that we work to our work instructions using the correct methods and paper work.


To identify invoicing problems and take appropriate measures to deal with them with other Managers or a CIT.

Health and Safety in and around the branch for our customers and members of the public with our documented Health and Safety policy and procedures.

  • Ensure that a VDU assessment up to date.
  • Inform the manager of any training issues which relate to the above.
  • Monitor the housekeeping and working conditions ie Lighting, Ventilation etc.

Premises and Assets;/


Ensure that you help maintain company premises and assets at all times.

  • To help maintain a safe environment.
  • To keep housekeeping to a standard, and make change where necessary if needed.
  • To ensure that all equipment is up to a safe and workable standard.



  • Previous experience of working within a busy office environment
  • Computer literate with accurate keyboard skills
  • Previous experience using Microsoft Office
  • Good communication skills, both written and verbal are important attributes


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