Field Repair Manager

Job Locations UK-Bristol
Posted Date 2 weeks ago(05/03/2018 13:18)
Job ID
# of Openings
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The role of the Field Repair Manager is critical to the success of our business.  In managing our field workforce, the Field Repair Manager has a very significant impact on our performance.


We recognise that our Field Repair Managers will contribute to our operations in many ways.  Some of their activities will go beyond what is normally understood to be central to their role:  these activities will reflect the local needs of the business and the interests / skills of the individual Manager.  However, it is essential that the core responsibilities of the role are achieved as a minimum.


The overall purpose of the role of the Field Repair Manager is:

  • To manage our field workforce in the following four key areas:
  • Health and Safety
  • Quality
  • Productivity
  • Customer Service

 For each of these key areas, you will ensure that you, and your team,

  • achieve the highest standards of health, safety and environmental management
  • fully engage in continuous improvement activities to enhance the efficiency and effectiveness of our operations
  • consistently demonstrate appropriate commercial awareness so that we achieve our required levels of profitability
  • have the necessary skills, knowledge and capabilities
  • You will have particular responsibilities for the development of Apprentices and you will contribute to their training, coaching and mentoring

You will consistently demonstrate a leadership style which supports our company values as detailed in our Company Behaviour Standards.


You will develop and maintain an appropriate level of technical knowledge of the products on the maintenance portfolio.  You will also ensure that your team have the necessary technical knowledge.  This will require that you identify the training needs for you and your team and that you ensure that these needs are fulfilled.  You will ensure the effectiveness of Personal Focus and Performance Reviews, as an aid to this. 

You will review any product related information, such as PDN’s, Safety Notices, Retrofit Instructions etc. and ensure that these are communicated to your team effectively and that they are complied with. 


Management Team


You will be an important member of the Management Team of your Branch or Department.  As such you will fully engage in the management and development of the business.  To do this effectively, you will need to:

  • Ensure that your team contributes to the achievement of budgets, business objectives etc
  • Ensure that you and your colleagues fully understand issues, risks and opportunities which might impact on the business
  • Develop, agree and implement plans to address these matters
  • Understand the commercial and strategic context of the business
  • Contribute to the development and implementation of your BBAP / DBAP.

 You will ensure that your team has an appropriate understanding of these issues.


Major/ Minor Repairs


Field Repair Manager's with responsibility for Major/ Minor Repairs will take ownership of these projects when their Sales colleagues have completed their part of the process.  In particular they will ensure that:

  • F4 documentation is completed in a timely manner and in accordance with our QA system
  • Effective site progress meetings are held and documented
  • We communicate with customers, colleagues etc. to resolve all issues
  • Sub-contractors are suitably managed in all aspects of the job
  • The project is delivered to customers requirements and with optimum value to the business
  • Any lessons learned are identified and suitable improvements made for subsequent projects


You will achieve suitable qualifications to demonstrate your competence.  These will be, as a minimum:

  • IOSH Managing Safely
  • NVQ 3 or NVQ 4 in Lift Engineering

You will also complete suitable training to enable you to work to our policies and procedures e.g. the Personal Focus system, our Disciplinary procedures and the use of our IT systems.


You will demonstrate a commitment to your personal development and to the development of your team.


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