The role of the Field Repair Manager is critical to the success of our business. In managing our field workforce, the Field Repair Manager has a very significant impact on our performance.
We recognise that our Field Repair Managers will contribute to our operations in many ways. Some of their activities will go beyond what is normally understood to be central to their role: these activities will reflect the local needs of the business and the interests / skills of the individual Manager. However, it is essential that the core responsibilities of the role are achieved as a minimum.
The overall purpose of the role of the Field Repair Manager is:
For each of these key areas, you will ensure that you, and your team,
You will consistently demonstrate a leadership style which supports our company values as detailed in our Company Behaviour Standards.
You will develop and maintain an appropriate level of technical knowledge of the products on the maintenance portfolio. You will also ensure that your team have the necessary technical knowledge. This will require that you identify the training needs for you and your team and that you ensure that these needs are fulfilled. You will ensure the effectiveness of Personal Focus and Performance Reviews, as an aid to this.
You will review any product related information, such as PDN’s, Safety Notices, Retrofit Instructions etc. and ensure that these are communicated to your team effectively and that they are complied with.
You will be an important member of the Management Team of your Branch or Department. As such you will fully engage in the management and development of the business. To do this effectively, you will need to:
You will ensure that your team has an appropriate understanding of these issues.
Major/ Minor Repairs
Field Repair Manager's with responsibility for Major/ Minor Repairs will take ownership of these projects when their Sales colleagues have completed their part of the process. In particular they will ensure that:
You will achieve suitable qualifications to demonstrate your competence. These will be, as a minimum:
You will also complete suitable training to enable you to work to our policies and procedures e.g. the Personal Focus system, our Disciplinary procedures and the use of our IT systems.
You will demonstrate a commitment to your personal development and to the development of your team.