Stannah

  • Out of Hours Administrator

    Job Locations UK-Dartford, Kent
    Posted Date 1 week ago(17/05/2018 11:18)
    Job ID
    2018-1823
    # of Openings
    0
    Category
    Administrative/Clerical
    Closing Date
    01/06/2018
  • Overview

    An opportunity has arisen for an Administrator to work within our Call Centre in Dartford, handling calls outside of normal working hours, including evenings, weekends and bank holidays, on a rota basis.

     

    Duties will include answering incoming calls, resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks.  Comprehensive training will be provided.

     

    Ideal candidates will have previous administration experience and be computer literate with good Word/Excel skills.   

    Responsibilities

    • To be responsible for taking calls from all Stannah customers and dealing with the query in the relevant manner
      • All requests for an engineer attendance are to be logged onto SMS system and issued to correct engineer via mobile comms
      • All requests for engineer attendance for the following day to be logged onto SMS system and branch or next day shift to be notified accordingly.
      • All sales enquiries are to be recorded in the correct format and emailed immediately to the telesales department in Andover.
      • Any general branch issues to be emailed to relevant party for the next working day
    • Complaints are to be dealt with to the best of your ability, if there is a need to escalate within the Out of Hours Department, this must always be to the relevant Team Leader in the first instance.  If the need to escalate is within the Branch, the Branch escalation procedure must be followed with the Branch Manager being the last resort.  Any email communication to the Branch Manager/Office Manager as appropriate.
    • Attention to be paid to any email communication received regarding changes in procedures or new instructions and also to the “One Doc” at all times to ensure that any relevant procedures are being followed.

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