Stannah

  • Branch Customer Support - 12 Month FTC

    Job Locations UK-Orpington, Kent
    Posted Date 3 weeks ago(27/07/2018 09:01)
    Job ID
    2018-1851
    # of Openings
    1
    Category
    Administrative/Clerical
    Closing Date
    27/07/2018
  • Overview

    An opportunity has arisen for an experienced Customer Support Advisor to join the team at our Orpington Branch.  The successful candidate will be working as a Service Branch Administration and Advisor, supporting our Servicing and Maintenance Team, this is a busy office environment and the work is varied,  duties will include liaising with our engineers and providing a professional service to our customers as well as general administration. 

     

    Good communication skills, both written and verbal are essential as well as a good eye for detail.

     

     

     

    Responsibilities

     

    Key Responsibilities: 

     

    • To answer incoming calls from customers and engineers, call logging of callouts, dealing with general enquiries, general administration, liaising with engineers.
    • Contribute to the development of the branch business by:
    • Liaising with National Contracts on invoice queries.
    • Develop and maintain customer’s debt.
    • Make sure the team is aware of any customers exceeded budgets.
    • Maintain a high standard of customer service.
    • Investigate the causes of complaints, this involves liaising with Managers and the administration team and to decide on an appropriate course of action and follow this through to a satisfactory conclusion –continuous improvements
    • To identify Quality Work Instructions and Work methods related to my position.
    • Make sure that we work to our work instructions using the correct methods and paper work.

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