Stannah

  • Branch Administrator

    Job Locations UK-Norwich
    Posted Date 5 days ago(13/07/2018 08:58)
    Job ID
    2018-1911
    # of Openings
    1
    Category
    Administrative/Clerical
    Closing Date
    27/07/2018
  • Overview

    An opportunity has arisen for an experienced Administrator to join the team at our  Norwich Branch.

     

    The work is varied and interesting involving all aspects of service branch administration, therefore the ability to pay strict attention to detail is essential. This role will also cover duties of the Stores Person, overseeing stock and replenishing van stock for the engineers.

     

    Your previous experience of working within a busy office environment will ensure you have the skills to liaise effectively with our engineers and provide a friendly and professional service to our customers.

     

    Ideal candidates will be computer literate with accurate keyboard skills.  Previous experience using Microsoft Office is necessary. Good communication skills, both written and verbal are important attributes.

    .

    Responsibilities

    Responsibilities: 

    General Administration

    • To answer incoming calls from customers and engineers, call logging of callouts, dealing with general enquiries, general administration, liaising with engineers.

    Customers

    Ensure that the highest possible standard of customer service is maintained at all points of customer contact and in the services we are contracted to do.

    • Maintain a high standard of customer service.
    • Investigate the causes of complaints, this involves liaising with Managers and the administration team and to decide on an appropriate course of action and follow this through to a satisfactory conclusion –continuous improvements.

    Financial

    To identify invoicing problems and take appropriate measures to deal with them with other Managers.

     

    Premises and Assets

    Ensure that you help maintain company premises and assets at all times.

    • To help maintain a safe environment.
    • To keep housekeeping to a standard, and make change where necessary if needed.
    • To ensure that all equipment is up to a safe and workable standard.

    Stores Duties

    • Stock control & quarterly stock takes.
    • Control of Warranty parts and returning to supplier
    • Maintain stock levels.
    • Compile stock issues for Branch Report.
    • Process & dispatch parts orders.
    • Processing of engineers stock sheets.
    • Creating purchase orders on OFBIZ system.
    • Manual handling will be required.

    Qualifications

    • GCSE English Grade C or above is required.
    • Previous experience of working within a busy office environment.
    • Computer literate with accurate keyboard skills.
    • Previous experience using Microsoft Office.
    • Good communication skills, both written and verbal are important attributes.

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