• Field Service Manager

    Job Locations UK-Gateshead
    Posted Date 2 weeks ago(02/08/2018 11:50)
    Job ID
    # of Openings
    Closing Date
  • Overview

    We are recruiting for a Field Service Manager to work within our passengers lifts team working out of our Gateshead Service Branch.  You will be supporting a team of Engineers offering them technical advise and support and trouble shooting.  The role will require frequent travel to support your team within the field.


    The overall purpose of the role of the FSM is:


    • To manage our field workforce in the following four key areas:
      • Health and Safety-   In leading our field workforce you have significant responsibilities in helping to ensure the health, safety and welfare of our employees, customers, and others. 
      • Quality - Setting high standards for your team and you will ensure that these are achieved by consistently demonstrating to your team what is expected of them.
      • Productivity - Developing and maintaining an appropriate level of technical knowledge of the products on the maintenance portfolio.  You will also ensure that your team have the necessary technical knowledge to perform their duties effectively
      • Customer Service - Leading your team in delivering an exceptional level of customer service to meet our contractual obligations as a high quality service provider.  .


    • For each of these key areas, you will ensure that you, and your team,
      • achieve the highest standards of health, safety  and environmental management
      • fully engage in continuous improvement activities to enhance the efficiency and effectiveness of our operations
      • consistently demonstrate appropriate commercial awareness so that we achieve our required levels of profitability
      • have the necessary skills, knowledge and capabilities


    You will achieve suitable qualifications to demonstrate your competence.  These will be, as a minimum:


    • NVQ3 in Management
    • IOSH Managing Safely
    • NVQ 3 or NVQ 4 in Lift Engineering and / or NVQ 2 in Stairlift Engineering (or equivalent)


    You will also complete suitable training to enable you to work to our policies and procedures e.g. the Personal Focus system, our Disciplinary procedures and the use of our IT systems.



    Benefits include


    • Company Car
    • Competitive salary
    • 25 days holiday plus Bank Holidays
    • Pension
    • Medical Cash Plan
    • Bonus Scheme
    • Any many more


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