Stannah

  • Sales Administrator (Repairs)

    Job Locations UK-Brackley
    Posted Date 2 weeks ago(03/08/2018 10:38)
    Job ID
    2018-1930
    # of Openings
    1
    Category
    Administrative/Clerical
    Closing Date
    17/08/2018
  • Overview

    We are recruiting for a Branch Sales Administrator to work within our branch in Brackley- Northamptonshire. This is a busy and varied role which will involve many aspects of the service branch delivery, including sales, administration and operations.

     

    You will provide a professional service to our customers, quoting for, and winning orders for essential lift repairs and upgrades, and participating in a wide range of essential branch processes.  Leads will come from many sources and will require liaising both internally and externally to ensure that all proposals are correct and accurately cover the scope of works, therefore excellent communication and professionalism are key for this position. 

     

     

    Responsibilities

    • Generating quotations and winning orders for repair and upgrade works to domestic and industrial lift equipment originating from:

     

    • Engineers’ callout, maintenance and repair reports

     

    • Reports generated by independent inspections (“Thorough Examinations”)

     

    • Direct enquiries from customers

     

    • Surveys undertaken by colleagues

     

    • Adhering to customer-specific mark-up rates, pricing schedules and proposal procedures, where required

     

    • Communicating with branch customers and engineers, as well as central departments, via telephone and email

     

    • Working to achieve annual sales targets set by the National Sales Team, including progressing quotations with customers in order to achieve or exceed these targets

     

    • Assisting colleagues to complete tenders, PQQs, respond to a wide range of enquiries etc

     

    • Working closely with Operations Managers, engineers and suppliers to promptly propose for, and facilitate, often urgent repair works

     

    • Establish and build rapport with customers to become a “single point of contact” and to yield repeat business

     

    • Archiving quotations, reports, emails, photographs etc. on the internal server

     

    This list is not exhaustive and the jobholder will be expected to undertake any duties within their capacity to meet the needs of the business and/or the Business function.

     

     

    Our ideal candidate will possess the following…

     

    • Computer literate – fast and accurate typist, experienced in Microsoft Office packages

     

    • Good communication skills, both written and verbal are important attributes, as is attention to detail 

     

    • Courteous telephone manner, providing a high level of customer service, going “above and beyond” to exceed customer expectations

     

    • Highly organised, calm under pressure, able to prioritise workloads to meet customer expectations in a fast-paced environment

     

    • Knowledge of lifts or engineering is not essential, but would be useful - experience can be gained on the job

    &nsbp

    Benefits Include

    • 25 days holiday + the option to purchase another 5 days + additional long service holiday
    • Company Benefits Discount/ Rewards Scheme
    • Quarterly Bonus
    • Subsidised Pension
    • Health Cash Plan and EAP
    • Cycle to Work Scheme

    Options

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