Stannah

  • Branch Administrator

    Job Locations UK-Christchurch, Dorset
    Posted Date 5 days ago(09/11/2018 13:20)
    Job ID
    2018-1971
    # of Openings
    1
    Category
    Administrative/Clerical
    Closing Date
    23/11/2018
  • Overview

    An exciting career opportunity has arisen for an experienced Administrator to join Stannah Service and Repair Division working out of our Christchurch Branch. 

    We are looking for individuals who have previous experience of working within a busy office environment and who have the ability to plan, prioritise workloads and are capable of interpreting and reporting accurate data.  The ideal candidate will have strong interpersonal skills and will be able to interact across all levels of the organisation.

     

    Your role will be to  provide all aspects of administration support to the Service Branch.  This will involve liaising effectively with our Engineers and provide a friendly and professional service to our customers. 

    Responsibilities

    1. General Administration: to answer incoming calls from customers and engineers, call logging of callouts, dealing with general enquiries, general administration, liaising with engineers.
    2. Customers: ensure that the highest possible standard of customer service is maintained at all points of customer contact  by maintaining a high standard of work and investigate the causes of complaints. 
    3. Systems and Administration: application of the Company’s pricing, safety, quality, sales and other administration procedures outlined in our policy statements and QA procedures. Ensure you identify the quality Work Instructions and Work methods related to your position and making sure that we work to our work instructions using the correct methods and paper work.
    4. Financial: to identify invoicing problems and take appropriate measures to deal with them 
    5. Business Development: contribute to and where appropriate take the lead in continuous improvement activities that are required to further develop the branch or the business.

    This list is not exhaustive and the jobholder will be expected to undertake any duties within their capacity to meet the needs of the business and/or the admin function.

     

    Skills and Experience

    • Previous experience of working within a busy office environment.
    • Ability to plan, prioritise and organise workloads.
    • Ability to use Microsoft Office
    • You are capable of interpreting and reporting accurate data.
    • You have strong general administration experience.
    • You have experience in working within a pressured environment.
    • You have strong inter personal skills with proven ability to work across all levels of an organisation.
    • Competent in Numeracy.

     

    Personal Attributes and Behaviours

     

    • Excellent communication skills with the ability to interact at all levels and with different departments.
    • You have a positive can do attitude and are calm under pressure.
    • You are a Team Player.
    • You are committed to actively improving own skills, knowledge, business awareness and performance through ongoing personal development.
    • You are well organised and manage your time effectively by focusing on priorities and results. 
    • Ability to work on own initiative.
    • Confident and able to make own decisions (when required).
    • Attention to detail.

     

    Qualifications

    • GCSE English Grade C or above is required.

    NVQ in Administration is desirable or previous proven experience

    &nsbp

    We are a company who are pioneers of forward thinking, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. We have carefully selected following benefits which complement our employees lifestyles

     

    Benefits Include

    • 25 days holiday + the option to purchase another 5 days + additional long service holiday
    • Company Benefits Discount/ Rewards Scheme
    • Quarterly Bonus
    • Subsidised Pension
    • Simply Health Cash Plan and EAP
    • Competitive Salary

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