• Part Time Out Of Hours Customer Service Administrator

    Job Locations UK-Dartford, Kent
    Posted Date 1 week ago(05/11/2018 15:19)
    Job ID
    # of Openings
    Customer Service/Support
    Closing Date
  • Overview

    An opportunity has arisen for a Part-time Customer Service Administrator to work within our Call Centre in Dartford, handling calls outside of normal working hours, including evenings, weekends and bank holidays, on a rota basis.


    Hours are 16:30 - 07:00 Monday to Friday with the addition of Saturday, Sunday and BH's which will be a mixture of day, evening and night shifts.  We are looking for someone who can work a minimum of 20hrs pw.


    Duties will include answering incoming calls, resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks.  Comprehensive training will be provided.


    Ideal candidates will have previous Customer Service and administration experience and be computer literate with good Word/Excel skills, and have a good telephone manor.  


    • To be responsible for taking calls from all Stannah customers and dealing with the query in the relevant manner
      • All requests for an engineer attendance are to be logged onto SMS system and issued to correct engineer via mobile comms
      • All requests for engineer attendance for the following day to be logged onto SMS system and branch or next day shift to be notified accordingly.
      • All sales enquiries are to be recorded in the correct format and emailed immediately to the telesales department in Andover.
      • Any general branch issues to be emailed to relevant party for the next working day
    • Complaints are to be dealt with to the best of your ability, if there is a need to escalate within the Out of Hours Department, this must always be to the relevant Team Leader in the first instance.  If the need to escalate is within the Branch, the Branch escalation procedure must be followed with the Branch Manager being the last resort.  Any email communication to the Branch Manager/Office Manager as appropriate..


    We are a company who are pioneers of forward thinking, design and technical excellence, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. 


    Benefits Include

    • 25 days holiday + the option to purchase another 5 days + additional long service holiday
    • Company Benefits Discount/ Rewards Scheme- Including cinema tickets, family days out, weekly shopping discounts, discounted hotel stays and high street retail discounts
    • Quarterly Bonus based on company performance
    • Subsidised Pension
    • Simply Health Cash Plan 
    • Cycle to Work Scheme
    • Free onsite parking


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