The Maintenance and Repair Division of Stannah Lift Services is one of the Globally-recognised Stannah Group of Companies providing outstanding customer service in the installation, maintenance and modernisation of a wide portfolio of Stannah and other OEM access, passenger and stairlift solutions to clients across the UK.
We have an exciting and challenging opportunity for a suitably qualified and experienced Manager to run our central Infrastructure Operations team of Key Account Managers, Operational Field Managers* and Administrators, based out of our Dartford offices.
This individual will work with the team to ensure we provide exceptional levels of service to our Key National Infrastructure Customers, across their various national portfolios of equipment.
Acting as the department Team Manager and Leader, the Infrastructure Operations Manager will ensure the Key Account Managers, supported by the administration team oversee the service provision of maintenance, inspection, surveying, reporting and condition investment opportunities, ensuring a mutually beneficial relationships exists with all clients.
Reporting to the Service Director the Infrastructure Operations Manager will be a key member of the Branch Manager’s team, providing specialist relationship management services to the Branch Service Network.
The key elements of the role include ensuring that mutually beneficial relationships are created and maintained with the client base, that we growth the portfolio in a sustainable long-term manner and that Stannah meets the contractual commitments to these demanding customers ensuring Stannah is always true to our word.
Suitable candidates must be able to demonstrate a successful and relevant track record in client management in the lift industry and be able to show where they have delivered, built or maintained a culture with the highest standards of safety and customer service.
Successful candidates should be based from the Dartford Office or potentially from Home or from a regional service branch if this is not possible.
We are a company who are pioneers of forward thinking, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. We have carefully selected following benefits which complement our employees lifestyles