Stannah

  • TeleCentre Advisor (Liaison)

    Job Locations UK-Andover
    Posted Date 1 week ago(11/03/2019 14:58)
    Job ID
    2019-2064
    # of Openings
    1
    Category
    Sales
    Closing Date
    29/03/2019
  • Overview

     A fantastic opportunity has arisen within our Call Centre for the position of Sales Advisor (Liaison).  The role requires a strong, confident communicator who makes customer experience their number one priority bringing our products and services to life, leaving our customers with an experience that they will want to go away and share with their friends.  Your passion for achieving defined sales targets, combined with an ability to build rapport with customers would make you a perfect addition to our team.

     

    Shift Times

    The Telecentre is open Monday – Thursday 8.45am – 6.00pm, Fridays 8.45am - 5.00pm, covered on a rota basis.  Saturdays 10.00am – 3.00pm, covered on a rota basis (currently 1 in 5 ).  We also work bank holidays between the hours of 10.00am – 2.00pm, covered on a rota basis.  Shift times might change depending on the business requirements. 

    Responsibilities

    Responsibilities:

    • To proactively follow up potential customers on the telephone (outbound warm calls) and win orders
    • To act as a link between the office and the direct team
    • To act as a link between field sales and telecentre, debriefing and capturing key information after every appointment to facilitate ongoing customer communication

     

    Skills/Experience:

    • Telesales, Sales and customer service experience essential
    • Call Centre experience desirable but not essential
    • Confident and engaging-
    • A passion to deliver a high standard of customer service & sales professionalism
    • Professional appearance
    • Excellent telephone and communication skills
    • Computer literate and confident in using databases and MS Office applications
    • Ability to organise and prioritise work
    • A great work ethic and be a team player
    • Attention to detail and care about getting it right for their customers
    • Routing/scheduling of field sales/service appointments (Desirable/Training provided)

    Qualifications

    • GCSE English and Maths Grade C or above (or equivalent)
    • Customer Service NVQ (Desirable but not essential)

    &nsbp

    We are a company who are pioneers of forward thinking, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. We have carefully selected following benefits which complement our employees lifestyles

     

    Benefits Include

     

    • 25 days holiday + the option to purchase another 5 days + additional long service holiday
    • Company Benefits Discount/ Rewards Scheme- including cinema discounts, annual free flu jab, discounted hotel and theme park stays and discounts off many high street shops.
    • Quarterly Bonus
    • Subsidised Pension
    • Health Cash Plan covering routine treatment and prescriptions
    • Cycle to Work Scheme
    • Free onsite parking
    • Employee Assistance Programme
    • Onsite Canteen

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