Stannah

  • Field Repair Manager

    Job Locations UK-Bristol
    Posted Date 3 weeks ago(26/02/2019 13:14)
    Job ID
    2019-2071
    # of Openings
    1
    Category
    Engineering
    Closing Date
    29/03/2019
  • Overview

    We are looking for a Field Repair Manager to join our Bristol Service Branch.  Working as a Field Repair Manager, you will manage a small team of Engineers and Sub Contractors who will complete repairs on all types of Industrial and Domestic Lifts within National Contracts and Network Rail across the South West.

     

    The role is to ensure that KPI’s are met and that Engineers are adhering to company policies, ethics and  Health and Safety requirements to ensure compliance on all work completed. 

     

    We are looking for effective communicators with previous lift experience; managerial experience is also desirable in this role.  As training and developing your team is key for a Field Service Manager, ideal candidates will hold a minimum of NVQ3 within Lift Engineering.

     

    Skills and Experience

    • A significant track record of success in a similar business environment
    • Proven commercial acumen in the management of the team
    • Strong leadership
    • Strong interpersonal and communication skills
    • Good understanding technically of the lift industry in both the complex repair of products but also supply lines and other solutions

    Responsibilities

    • Delivering targets
    • Budgeting
    • Customer Service/ Queries and complaints
    • Credit control logs and CRM
    • Customer feedbacks
    • Absent reports and holidays
    • Maintenance of Portfolio
    • Personal Focus meetings with engineering staff
    • Organisation of effective allocation and planning of all repair work
    • Organisation of Engineers training requirements
    • Organisation of Engineers equipment and documents
    • Personal Focus meetings with engineering staff
    • Participation in the out of hours service management rota

    Qualifications

    • The successful applicant must be qualified to a minimum of NVQ level 3 in Lift Engineering

    &nsbp

    We are a company who are pioneers of forward thinking, we never forget that vital to our success is the amazing people who work for us and the commitment we have to our customers. We have carefully selected following benefits which complement our employees lifestyles

     

    Benefits Include

     

    • 25 days holiday + the option to purchase another 5 days + additional long service holiday
    • Company Benefits Discount/ Rewards Scheme- including cinema discounts, annual free flu jab, discounted hotel and theme park stays and discounts off many high street shops.
    • Quarterly Bonus
    • Subsidised Pension
    • Health Cash Plan covering routine treatment and prescriptions
    • Free onsite parking
    • Employee Assistance Programme
    • Company Vehicle
    •  

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